Terms of service

LITTLE WHITE BIRD

Terms of Service

Overview
This website is operated by LITTLE WHITE BIRD. Throughout the site, the terms “we”, “us” and “our” refer to LITTLE WHITE BIRD. LITTLE WHITE BIRD offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you must not use the website or services.

Our store is hosted on Shopify Inc., who provide the online e-commerce platform allowing us to sell our products and services to you.

1. Online Store Terms

  • By using this site, you represent that you are at least the age of majority in your location.

  • You may not use our products for any illegal or unauthorised purpose.

  • You must not transmit any worms, viruses, or malicious code.

  • Breach of these Terms may result in immediate termination of your access or services.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service without express written permission.

  • Headings in this agreement are for convenience only and do not affect the Terms.

3. Accuracy, Completeness, and Timeliness of Information

  • We strive for accuracy but are not responsible if site information is incomplete or outdated.

  • Reliance on the material on this site is at your own risk.

4. Modifications to Service and Prices

  • Product prices are subject to change without notice.

  • We may modify or discontinue the Service or any content at any time.

5. Products and Services

  • Products available on this website include retail, vintage (LWB Vintage), handmade (LWB Handmade), and upcycled items (LWB Upcycled).

  • Product images and colours are approximations; monitor display may vary.

  • Product quantities may be limited. We may cancel or limit orders at our discretion.

  • All returns, cancellations, and refunds are subject to our separate Returns & Refunds Policy.

6. Accuracy of Billing and Account Information

  • You agree to provide current, complete, and accurate account information for all purchases.

  • We reserve the right to refuse or cancel orders that appear to be placed fraudulently or in violation of these Terms.

7. Optional Tools and Third-Party Services

  • We may provide access to third-party tools or links.

  • These are provided “as is” without warranty or endorsement.

  • Use of third-party tools is at your own risk.

8. User Conduct and Acceptable Use

When using our site or purchasing items:

  • You must not misrepresent yourself or your payments.

  • You must not upload, post, or share harmful, abusive, offensive, unlawful, or malicious content.

  • You must not harass, abuse, or intimidate anyone, including our team or other users.

  • You must comply with all applicable laws, rules, and regulations.

  • Users must treat others with respect and honesty.

Failure to comply may result in order cancellation, restricted access, or other remedies at our discretion.

9. Comments, Feedback, and Submissions

  • Any comments or submissions you send may be used by us without restriction, and we are under no obligation to maintain confidentiality or pay compensation.

  • You may not submit content that infringes third-party rights or contains malicious code.

10. Personal Information

  • Your submission of personal information is governed by our Privacy Policy.

  • Users should take care to protect their own personal data.

11. Errors, Inaccuracies, and Omissions

  • Occasionally, product descriptions, pricing, or shipping information may contain errors.

  • We reserve the right to correct such errors, update information, or cancel orders if necessary.

12. Delivery Estimates

  • Estimated delivery times are for UK mainland only and typically within 10 working days.

  • Actual delivery may vary depending on couriers, distance, or other factors.

13. Prohibited Uses

  • Use of the site for any unlawful, fraudulent, or harmful purpose is prohibited.

  • This includes spamming, phishing, uploading viruses, infringing intellectual property, or violating privacy rights.

14. Disclaimer of Warranties; Limitation of Liability

  • Use of the Service is at your own risk.

  • All products and services are provided “as is” and “as available,” without warranties.

  • LITTLE WHITE BIRD and its affiliates are not liable for any damages arising from your use of the site or products.

15. Indemnification

  • You agree to indemnify and hold harmless LITTLE WHITE BIRD and its affiliates from any claims arising out of your breach of these Terms or violation of any law or third-party rights.

16. Severability

  • If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.

17. Termination

  • We may terminate access to the Service for violations of these Terms.

  • Obligations incurred prior to termination survive termination.

18. Entire Agreement

  • These Terms, together with any posted policies, constitute the entire agreement between you and LITTLE WHITE BIRD.

19. Governing Law

  • These Terms are governed by the laws of the United Kingdom.

20. Changes to Terms

  • We may update or replace these Terms at any time.

  • Continued use of the site constitutes acceptance of any changes.

21. Contact Information